Terms of Service

1. Acceptance of Terms

By accessing or using SeraphCare's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Services

SeraphCare provides AI-powered healthcare automation solutions including:

• Clinical Renaissance Framework (CRF) for healthcare operations
• CRF Academic for medical education and training
• SeraphAI intelligence engine and analytics
• Related support and consulting services

3. User Responsibilities

Healthcare Professionals

If you are a healthcare professional, you agree to:

• Maintain appropriate professional licenses and credentials
• Use the platform in accordance with medical ethics and standards
• Ensure patient data is handled in compliance with HIPAA and applicable laws
• Exercise independent clinical judgment and not rely solely on AI recommendations

Educational Institutions

Academic users agree to:

• Use services for legitimate educational purposes only
• Supervise student access and usage appropriately
• Maintain institutional compliance with educational regulations
• Protect student privacy and academic records

4. Acceptable Use Policy

You may not use our services to:

• Violate any applicable laws or regulations
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Use our AI recommendations as the sole basis for medical decisions
• Share login credentials or allow unauthorized access
• Upload malicious code or harmful content

5. Clinical Decision Making

Users acknowledge that:

• AI recommendations are advisory only and require human oversight
• Clinical decisions must be made by qualified healthcare professionals
• Patient safety and care quality remain the provider's responsibility
• Our tools are not intended for emergency or life-critical decisions

6. Data and Privacy

Our handling of your data is governed by our Privacy Policy. Key points include:

• HIPAA compliance for protected health information
• Secure data storage and transmission
• Limited data sharing only as necessary for service provision
• User control over data retention and deletion

7. Intellectual Property

SeraphCare retains all rights to our software, AI algorithms, and proprietary technologies. Users receive a limited license to use our services but may not:

• Copy, modify, or reverse engineer our software
• Create derivative works based on our platform
• Remove or alter proprietary notices
• Use our intellectual property for competing services

8. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may temporarily suspend services for:

• Scheduled maintenance and updates
• Emergency repairs or security measures
• Compliance with legal requirements
• Network or infrastructure issues beyond our control

9. Limitation of Liability

To the maximum extent permitted by law, SeraphCare shall not be liable for:

• Indirect, incidental, or consequential damages
• Medical malpractice or patient care decisions
• Data loss due to user error or system failures
• Business interruption or lost profits
• Damages exceeding the amount paid for our services

10. Professional Liability

Healthcare professionals using our platform acknowledge that:

• They maintain independent professional liability coverage
• SeraphCare does not provide medical malpractice insurance
• Clinical decisions remain within their scope of practice
• They will follow institutional policies and procedures

11. Termination

Either party may terminate service with appropriate notice. We may immediately suspend access if:

• Terms of service are violated
• Payment obligations are not met
• Illegal or harmful activities are detected
• Required to comply with legal orders

12. Updates and Changes

We may update these terms periodically. Significant changes will be communicated via email or platform notifications. Continued use after changes constitutes acceptance of updated terms.

13. Governing Law

These terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles. Any disputes will be resolved through binding arbitration.

14. Contact Information