HIPAA Compliance
Healthcare Data Protection Commitment: SeraphCare is fully committed to protecting the privacy and security of Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare data protection regulations.
Business Associate Agreement
SeraphCare serves as a Business Associate for healthcare organizations that use our platform. We enter into comprehensive Business Associate Agreements (BAAs) that:
- Define our responsibilities for protecting PHI
- Establish permitted uses and disclosures of PHI
- Outline security requirements and breach notification procedures
- Ensure compliance with HIPAA Security and Privacy Rules
HIPAA Safeguards Implementation
Administrative Safeguards
- Designated HIPAA Security Officer
- Workforce training and access management
- Incident response procedures
- Regular security assessments
- Business associate agreements
Physical Safeguards
- Secure data center facilities
- 24/7 physical security monitoring
- Controlled access to servers and workstations
- Secure media handling and disposal
- Workstation use restrictions
Technical Safeguards
- Multi-factor authentication
- Role-based access controls
- Data encryption at rest and in transit
- Comprehensive audit logging
- Automatic session timeouts
Security Measures
Data Encryption
All PHI is protected with industry-leading encryption:
- In Transit: TLS 1.3 encryption for all data transmission
- At Rest: AES-256 encryption for stored data
- Database: Encrypted database storage with secure key management
- Backups: Encrypted backup systems with secure off-site storage
Access Controls
- Role-based access with principle of least privilege
- Multi-factor authentication for all users
- Regular access reviews and user de-provisioning
- Unique user identification and authentication
- Automatic session management and logout
Audit and Monitoring
- Comprehensive audit logs for all system access
- Real-time security monitoring and alerting
- Regular log review and analysis
- Intrusion detection and prevention systems
- Continuous vulnerability scanning
Data Handling Practices
Minimum Necessary Standard
We adhere to the HIPAA minimum necessary standard by:
- Limiting PHI access to what is necessary for job functions
- Implementing role-based access controls
- Regular review of access privileges
- Data masking and de-identification where appropriate
Data Retention and Disposal
- PHI retention periods align with healthcare record requirements
- Secure data disposal using NIST-approved methods
- Certificate of destruction for disposed media
- Clear data retention policies and procedures
Breach Notification
In the event of a security incident involving PHI:
- Immediate containment and assessment procedures
- Notification to covered entities within 24 hours
- Detailed incident documentation and reporting
- Cooperation with covered entity breach notification requirements
- Implementation of corrective measures
Employee Training and Awareness
- Mandatory HIPAA training for all employees
- Regular security awareness updates
- Role-specific privacy and security training
- Annual compliance certification requirements
- Incident reporting procedures
Third-Party Vendor Management
All vendors with potential PHI access:
- Undergo thorough security assessments
- Sign appropriate business associate agreements
- Meet our security and compliance standards
- Participate in regular compliance reviews
Compliance Monitoring
- Regular internal compliance audits
- Third-party security assessments
- Continuous monitoring of security controls
- Regular policy and procedure updates
- Management review of compliance metrics
Certifications and Standards
SeraphCare maintains compliance with:
- HIPAA Security and Privacy Rules
- SOC 2 Type II certification
- NIST Cybersecurity Framework
- ISO 27001 security management standards
- HITECH Act requirements
Customer Responsibilities
While SeraphCare provides robust security and compliance infrastructure, covered entities using our platform remain responsible for:
- Implementing appropriate user access controls
- Training their workforce on proper platform use
- Maintaining current Business Associate Agreements
- Reporting any suspected security incidents
- Ensuring compliance with their own HIPAA obligations
Contact Our Compliance Team
HIPAA Security Officer
For HIPAA compliance questions or to report security incidents:
Email: hipaa@seraphcare.com
Phone: [Security Hotline - 24/7]
Address: SeraphCare HIPAA Security Officer
[Address to be updated]
Business Associate Agreements
To request a Business Associate Agreement:
Email: compliance@seraphcare.com
Documentation Available: Detailed HIPAA compliance documentation, security policies, and audit reports are available to healthcare organizations upon request through our customer portal.